itunes does not see my ipod

I have an old win 10 laptop --- it is update to date with all updates


I have itunes version 12.13.7.1 installed


I can play tracks on the computer with out issue, but when I plug in the ipod, I don't see the ipod icon in the itunes windows --- The ipod is connected as a usb drive and I can see and browse the files on it with the system/file explorer I ran the diagnostics and the image notes the statues


I did a window's "repair" for itunes but noting changed --- items in the picture remained the same ---


Any suggestions?


Thanks


[Edited by Moderator]

Windows, Windows 6

Posted on Jul 2, 2025 03:59 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

itunes does not see my ipod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.