Live Photos or videos saying “unable to load photo”

Looking for suggestions on how to resolve the above issue;

I have been to an Apple Store who did not help, they told me if I got a new phone to just do a device to device transfer (which still doesn’t fix my issue) or buy my phone outright through them and they’ll guarantee my data won’t be lost. It was just very frustrating….


I have removed items off my phone to free up storage space.


I have my cloud settings for photos set at “download and keep originals”


I have reset my network settings and am always connected to wifi and have the phone off low power mode.


these photos that have the errror message don’t show up when I connect my phone to a computer via USB, and they are also not in my iCloud as well.


I noticed this issue after updated to the new IOS software a while ago (from iOS-16-18) and thought it would resolve itself and it has not.


it is several photos in my phone. Over a few months span specifically Live Photos the most.

please help (I’m really not trying to lose the first 3 months after my daughter was born) 🥺


iPhone 13, iOS 18

Posted on Jul 1, 2025 7:34 PM

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Live Photos or videos saying “unable to load photo”

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