Apple Watch Ultra 2 won't turn on after 6 months

Question

Level 1

4 points

Apple Watch Ultra 2 won't turn on after 6 months

I bought an ultra 2 watch 6 months ago and it won’t power on now. It gets warm to touch when charged. I took it to Apple and they inspected it saying the mic grill is missing inside which I not sure how it is missing or causes the issue. I have tried to work with 3 agents to get this resolved but am getting no where to fix it or replace it. What is the best advice to get it corrected.

[Re-Titled by Moderator]

Original Title: Ultra 2 not powering on.

Posted on Jun 28, 2025 11:55 PM

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Answer 1

Rudegar

Level 10

179,076 points

Jun 29, 2025 09:32 AM in response to Siriancj

it might be covered under the warranty

Legal - Hardware Warranties - Apple

these forums are user helping other users like yourself, it's sort of going

to a physical apple store and asking other customers there advice

This is a user helping users with tech questions forum, we are not apple

and apple do not read your posts here

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Ingo2711

Level 9

77,871 points

Jun 29, 2025 08:52 AM in response to Siriancj

Did you buy the watch from Apple directly?

When did you buy the watch? Did you add an Apple Care+ Plan to your purchase?

If the watch is not older than one year, and you did not extend the warranty, you would have to prove that you did not cause the damage to the watch.

Legal - Apple Watch Warranty US - Apple

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Answer 3

Ingo2711

Level 9

77,871 points

Jun 29, 2025 03:07 AM in response to Siriancj

If you are willing to pay the service fee, you can get it replaced by Apple.

...

copied from: Apple Watch Service and Repair - Apple Support

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Answer 4

Siriancj Author

Level 1

4 points

Jun 29, 2025 08:06 AM in response to Ingo2711

Right. That is the point. It should be covered by the warranty. I did nothing to this watch to say I took it apart and it is missing a piece or damaged. To me this is a manufacture issue. I am not willing to pay 500 usd for a serviced watch that I paid 1000usd. What if it happens again?.

I have a DJI camera that had an issue. DJI took it from me and handed me a new one in 10 minutes. That is outstanding customer service.

If you are going to make a product with a warranty then stand behind that product. I am looking for any assistance to get it fixed without paying the service fee. This is the first Apple product of many purchased that I regret buying now.

Any other help is appreciated.

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Answer 5

Siriancj Author

Level 1

4 points

Jul 1, 2025 06:33 PM in response to Siriancj

Now Apple told me I need to deal with the Apple authorized reseller as they don’t feel liable to it. I went back to the reseller and they said deal with Apple on the issue. It is their responsibility as the manufacturer. Now I am caught in the middle. Both got my money and I have a dead watch. I really don’t know what to do anymore. I regret buying the watch. Any advice please.

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