My iPhone stopped receiving incoming emails

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Level 1

4 points

My iPhone stopped receiving incoming emails

My Mail app on my iPhone 14 Pro stopped receiving emails in Dec 2024. Current iOS version 18.5. The error message I receive states "The mail server "imap.dktv.dk" is not responding. Verify that you have entered the correct account info in Mail settings."

I have checked and rechecked settings. They are correct according to my internet email address provider, and identical to my wife's settings. Her iPhone 11, iOS 18.5 has no problem.

My email provider informed me that there is a possible new compatibility problem between them (Dansk Kabel TV) and Mail, but that I should contact Apple to see if they can fix it. I have been unable to figure out how to do that. Can anyone help? Thank you.

iPhone 14 Pro, iOS 18

Posted on Jun 26, 2025 10:16 PM

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Answer 1

Jun 26, 2025 10:23 PM in response to surf_Q

Which email account are you referring to? Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other (Refer to the pic )below

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
2. Or please contact the system administrator of the organisation who provided the profile to you

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Answer 2

Jun 26, 2025 10:22 PM in response to surf_Q

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. --> Internet not available WiFi and Cellular … - Apple Community

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Answer 3

surf_Q Author

Level 1

4 points

Jun 26, 2025 10:36 PM in response to SravanKrA

Thank you for helping. The account is Comxnet. Private phone. There is no VPN connection.

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Answer 4

surf_Q Author

Level 1

4 points

Jun 26, 2025 10:38 PM in response to SravanKrA

Definitely not a Wifi issue. I switch between Wifi and 5G regularly. Have also used eSims while traveling. I have no issue with my other email addresses, such as Yahoo.

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