Unable to download photos/videos from library or view in full quality

I recently bought a new iPhone and transferred data directly from my old iPhone, not via icloud backup. At the time I had ran out of icloud storage so i thought this would be the best way, and would be able to resolve the icloud storage on the new phone once transferred. I am now left with my complete photo library unable to be downloaded/viewed in full resolution. At the time i did not realise this, so erased the old iPhone and restored it to factory settings. Is there any way to resolve this? I have checked iCloud account online and despite years of back ups there are no photos to be seen there either? Any advice would he much appreciated!

iPhone 16, iOS 18

Posted on Jun 24, 2025 02:03 PM

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Unable to download photos/videos from library or view in full quality

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