How can I return my faulty iPad using Apple Express Replacement Service?

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Level 1

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How can I return my faulty iPad using Apple Express Replacement Service?

I have recently made use of the ERS and had an iPad delivered to my address. Now I have to return the defective unit to Apple within 10 days. No instructions were sent with the replacement about how to send back the faulty iPad. An outer bag with a packaging label was enclosed with the new unit into which I should place the boxed up defective iPad, but do I take it to the nearest post office or do I have to arrange collection by courier and if so which one? I can’t find this information anywhere on the Apple Support website.

[Re-Titled by Moderator]

Original Title: Express Replacement Service Returns

Posted on Jun 14, 2025 10:36 AM

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Answer 1

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LotusPilot

Community+ 2025

Level 10

301,604 points

Jun 14, 2025 1:02 PM in response to Dusty_Bin

Reading between the lines, I suspect that you are in the UK. If so, pack the item to be returned in the box that you have - place the box in the bag and securely seal the bag.

Affix the postage-paid label - and take it to any Royal Mail Post Office. Request a Proof of Posting certificate.

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Answer 2

Jun 15, 2025 5:54 AM in response to Dusty_Bin

The instruction is normally sent to your email so make sure you check your spam/junk folder.

You will need to use the same box where you get the replacement iPad and you can follow this resources for instruction for Express replacement service for your iPad : Use Express Replacement Service for your iPad - Apple Support

Reference : Pad Express Replacement Service - Apple Support

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