Apple Mail Account Error: Gmail -- Cannot Get Mail

About a month ago, I started to get an Account Error for my primary Gmail account in the Apple Mail app on my iPhone. I have three Gmail Mail accounts added on my iPhone and do not have any issues with the two other accounts. I have always used Apple Mail on my iPhone with my Gmail for 10+ years with no issues. 


The Error I see:

Cannot Get Mail

The mail server “imap.gmail.com” is not responding. Verify you have entered the correct account info into Mail settings.


I originally tried the following fixes (multiple times and in different orders) and my email worked for two or so weeks but the error is back. I cannot get my emails in my Apple Mail app. I am very frustrated as the error is back after a temporary fix and I'm not sure why it started working before and now does not. What is the problem and how can I fix this permanently? I have tried to find solutions online and none have helped me to resolve my problem 


  1. Delete the account and re-add Gmail Mail Account - have tried this multiple times. It worked after a couple of times a couple of weeks ago, but now the error is back.
  2. Update iOS - my iOS is updated to 18.5
  3. Internet – I get the same error while on wifi and without (using Cellular Data)
  4. Restart App/Device – I have done both many times
  5. Verify IMAP Settings – I am using the correct settings: IMAP server (imap.gmail.com), port 993, and SSL enabled. These match my other two Gmail Mail Account settings on my iPhone.
  6. IMAP in Gmail is Enabled and it is working as I can access Gmail via web browser and in the Gmail iPhone app
  7. Password – I changed my password a month ago and that hasn't fixed/changed anything. 
  8. Update or Reinstall – Ensure your email client is up to date.


Thank you so much for all your help.

iPhone 13 Pro

Posted on Jun 12, 2025 03:36 PM

Reply
5 replies

Jun 18, 2025 09:59 PM in response to rebeccahesse

In the last week, I have tried:


9. Update and Reinstall Mail app to ensure email client is up to date - I deleted the Mail iPhone app and reinstalled it with Apple support last week on Thursday, and it lasted until Tuesday this week when the error came back.

10. Reset all settings - tried it earlier today, deleted mail account and re-add Google account, lasted 2 hours

11. Restore software on iPhone - lasted 1 hour before error came back



I am at a loss... I have submitted a community post with Google too, but they don't have a person I can talk to over the phone.

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Apple Mail Account Error: Gmail -- Cannot Get Mail

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