Hello all,
I am currently trying to get access to internet on an iPad for the organisation I work for. Despite internet and official sources saying that the model has wifi + cellular (iPad Pro 11 inches 4th generation) and making sure the device is at the latest update possible, cellular data doesn’t appear in the Settings. Trying to use a qr code from the cellular company to activate it also does nothing when scanned. Any advice?
iPad Pro, iPadOS 18
Was the iPad originally purchased directly from Apple, or through a Cellular Carrier?
Some Cellular Carriers are known to either disable the eSIM - or subsidy-lock the iPad to that specific Carrier. A disabled eSIM may be permanent, whereas a subsidy-lock can sometimes be removed by the supplying Carrier.
Removal of a subsidy-lock, if applicable, is often only possible when a minimum contractual service period has expired - and/or upon payment of an administrative fee.
Was the iPad originally purchased directly from Apple, or through a Cellular Carrier?
Some Cellular Carriers are known to either disable the eSIM - or subsidy-lock the iPad to that specific Carrier. A disabled eSIM may be permanent, whereas a subsidy-lock can sometimes be removed by the supplying Carrier.
Removal of a subsidy-lock, if applicable, is often only possible when a minimum contractual service period has expired - and/or upon payment of an administrative fee.
Hello,
Thank you for the advice! I’ll try to track back where the ipad was brought from and get in touch with the customer service over there to see if there’s anything we can do to get the esim working again, if possible.
ESIM not working on ipad
