Why am I being charged for a software issue on my 1-month-old Mac Mini under warranty?

1) iSpot isn't Apple. They may charge for things.

2) AppleCare doesn't cover software issues. You can get 90 days of support through Apple. So, I would have recommended that you call them before you did anything else.

3) The directions you cited don't tell you to remove the operating system.

iSpot is not Apple. Apple is not charging you.

iSpot appears to be an Authorized Service provider in Poland, so should not be charging you for a software issue, but they are not required to offer free service either. It's up to them being a 3rd party provider authorized by Apple.

You may be able to revive it yourself, if you have another Mac you can use.

click here ➜ How to revive or restore Mac firmware - Apple Support

beamermt25 wrote:

I had the same problem. Its a Firmware issue and even though its hardware, Apple won't fix it. You have to get another machine to fix it using the method listed below from Phil0124. I ended up dumping most of my Apple products because of it unfortunately. Seems to be possibly an issue?

I personally don't like it either. I would recommend letting Apple corporate know about your displeasure of this design. Apple won't know how many people find it cumbersome and even distasteful unless people actually tell Apple directly.

Contact - How to Contact Us - Apple

Your warranty covers manufacturing defects. Whether a store wishes to charge you for your removal of software is up to them.

Just a side note. It has been reported that using an earlier Sequoia version prior to 15.5 can cause issues when you follow the noted "before you sell" instructions. The suggested process is to go to recovery, erase and reinstall the OS but close down before activation as a new user.

tbirdvet wrote:

Just a side note. It has been reported that using an earlier Sequoia version prior to 15.5 can cause issues when you follow the noted "before you sell" instructions. The suggested process is to go to recovery, erase and reinstall the OS but close down before activation as a new user.

Thanks for that information. I'll keep it in mind for the future.

I had the same problem. Its a Firmware issue and even though its hardware, Apple won't fix it. You have to get another machine to fix it using the method listed below from Phil0124. I ended up dumping most of my Apple products because of it unfortunately. Seems to be possibly an issue?

Call Apple Support Polska and have them explain and/or possible reverse the iSpot partner charges.

Contact Apple Support - Apple Support

Thank you much!