iPad Air 5 freezing and unresponsive after iOS 18.5 update

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

DeadEyeD wrote:

APPLE - what are you doing !!!

Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate here. As such, if you hope to reach or provoke a response from Apple via these forums, you will be disappointed.

Apple do invite submission of comments and other feedback via its Product Feedback portal:

Feedback - iPad - Apple

you have no guarantee that it won’t take away / change functionality that was “Perfectly” fine in the previous version.

Youtube as an example - before the upgrade, they load quickly and don’t pause when flipping to Add’s

The moment after the upgrade - Videos pause with 3/4 of the ‘Normal’ loading loop, the seconds later load the add.

The Instant load of a Tab on a Website I am logged into, now presents me with a blank Login screen for those Tabs, Then Seconds later loads the page ??

APPLE - what are you doing !!!

[Edited by Moderator]

Lotus pilot:

The fact that they Don’t openly acknowledge any of the posts directly- doesn’t mean they aren’t actively monitoring All the community’s …

Probably testing some AI engine to parse the posts, to imagine that they are not, would be a missed opportunity on their part.

and Oh..

why do « they » feel it is necessary to move the controls around ???

wheren’t the edit buttons in Photo ok at the top of the screen ?

now there at the bottom !