My daughters Apple Pay stopped working - It says it cannot identify her

My daughter used to have Apple Pay on her phone and then it stopped working . When she got her drivers license, she uploaded it to show who she is and it

says it still cannot identify her .

iPhone 16 Pro

Posted on May 19, 2025 5:51 PM

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Question marked as Top-ranking reply

Posted on May 19, 2025 7:30 PM

Something is not right. If she’s under 18, she doesn’t need to provide identification. She is effectively under your account. It’s similar to an authorized user on a credit card account. You’ll need to contact an Apple Cash Specialist at Green Dot Bank.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/

3 replies
Question marked as Top-ranking reply

May 19, 2025 7:30 PM in response to alliefromhawley

Something is not right. If she’s under 18, she doesn’t need to provide identification. She is effectively under your account. It’s similar to an authorized user on a credit card account. You’ll need to contact an Apple Cash Specialist at Green Dot Bank.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/

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My daughters Apple Pay stopped working - It says it cannot identify her

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