New iMac M4 Freezing up after 15.5 update

My new iMac M4 (256 GB )started freezing after the OS update to Sequoia 15.5. The cursor won't move, then moves after a few moments. I type a few words in Pages, nothing appears, then several words come all at once. As I type here, the same thing happens. In Safari, I sometimes click the trackpad, the cursor freezes, then it moves after a short time. In Numbers, sometimes I close a sheet and have to wait for it to leave. I occasionally see a beachball spinning for a short time.


When the corespotlightd process appears at the top of the Activity Monitor list in the CPU tab, it can take up over 160 (sometimes bursts of 200+) of CPU %. This is when the freezing happens.


Apple support first had me rebuild the Spotlight index. Next they had me reload Sequoia. They had me create a test user and I didn't see the problems after logging into that account and using the computer for an hour but they figured the issues might appear even there over time. I logged back into my account and the freezing still happened. They ran diagnostics and sent the files to their engineers. They are supposed to get back to me. I chatted with four different CS people and spoke with three on the phone trying to figure this out.


I read earlier posts about this same issues and stopped Apple Intelligence per one user but it didn't help.

Is anyone seeing this issue since upgrading to 15.5? It ran perfectly before the upgrade. I don't run any AV programs or apps other than what I've mentioned.


Thanks.

Posted on May 16, 2025 2:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2025 4:47 AM

An M4 iMac client of mine called after he spent several hours on the phone with Apple trying to fix this about 2 months ago. Apple created a new user account but it didn't help.


About 6 weeks ago, I pounded on this problem with EtreCheck Pro in Sequoia 15.4. Just to review, in the middle of working the iMac would freeze and beachball for 5-15 seconds. This happened frequently during the day and made it nearly impossible for my client to work.


TRIED STUFF (6 weeks ago)

EtreCheck Pro’s reports guided me to a blanket approach: reindexed SpotLight, reset the lsd db, deleted ShortCut app because a related daemon crashed it, unplugged a very old USB hub, deleted TimeMachine localsnapshots, ran DiskUtility on all SSD partitions, deleted user library caches folder files, reset Bluetooth because its related daemon crashed, unchecked all Spotlight category settings because a related background process had high-ish cpu usage. 


I told the client to add a SpotLight category back one at a time only after a couple of days of no intermittent freezing.


One or more of the above fixed it temporarily.


PROBLEM RETURNED

The client said the problem slowly returned over the last 6 weeks to the point its hindering his work again.


I asked him what SpotLight items he added back (check boxes in SpotLight settings). He said he didn't add any back and left them all unchecked as I left them. That was a key piece of info.


I wondered what type of program other than Spotlight, which is completely unchecked, would gradually make the problem return? Maybe a memory leak in an app. I told him to update his Mac to 15.5.


The problem persisted.


SEEMING FIX (5 days ago)


So what feature gradually grows output as a feature besides cache files


TimeMachine localsnapshots, if you have TimeMachine enabled. This M4 iMac has a 2TB internal SSD that's half full, so TM has its way spewing localsnapshots over the remaining 1TB "free" space.


So I deleted localsnapshots again. ( Terminal: tmutil deletelocalsnapshots /    )


I kind of hate localsnapshots and wish Apple would let users turn them off while keeping TimeMachine running just on external drives. In hundreds of Macs I service, the only time a client needed a localsnapshot was after they lost their external drive but localsnapshots didn't go back far enough and were useless.


Plus, DiskUtility FirstAid often finds problems with one or more TM localsnapshots. It's much faster to delete them before running FirstAid. Plus localsnapshots are a privacy issue because they contain files you deleted probably without realizing that they’re still in localsnapshots until localsnapshots churn over.


But I digress.  


REPORT (yesterday)

Five days after I deleted localsnapshots on the M4 iMac, the client reported that the problem hasn’t returned. That's twice in 6 weeks that deleting localsnapshots stopped the problem.


But I expect it’ll gradually return as TM localsnapshots accumulate, so I’m going to show the client how to delete localsnapshots without my help.


My client wanted to disable TimeMachine in order to disable localsnapshots but I can’t risk him not having backups.


I just tested a macOS Shortcut app shortcut for deleting them: in the Shortcut app: settings / advanced - allow running scripts, then in the app not settings choose Terminal, then Run Shell Script, then replace “echo Hello World” with "tmutil deletelocalsnapshots / “ (without the quotes; you don’t need to press return and it doesn’t need sudo).


Right-clicking (or 2-finger tapping) the shortcut in the Shortcuts app lets you rename it and Add to Dock.


Just to review not in Shortcuts but just in Terminal:


List localsnapshots, type tmutil listlocalsnapshots / 

(then press return)


Delete them, tmutil deletelocalsnapshots /

(then press return)


In the Shortcuts app I only used the delete command.


I'm not thrilled about enabling "allow running scripts" because it lowers security, but I'm just doing it for this one client.


And I’ll also put the Terminal app on the iMac’s Dock and show my client how pressing the keyboard's up arrow shows the last command, likely tmutil deletelocalsnapshots / , so he can just press return to run it. If he's ok with that I may delete the shortcut and disable “allow running scripts.”

39 replies

Jul 10, 2025 6:48 PM in response to JNoel54

I have a new M3 Ultra Mac Studio and also have experience the exact same issue. I first noticed that any videos I played would intermittently freeze for a split second, and this would occur every 10 seconds or so. Then I noticed my mouse cursor was freezing up every 5-10 seconds. It consistently got worse each day. Tonight it was freezing up every 2-3 seconds so I looked up the issue, thinking it was the new Logitech mouse or an external drive I had connected. I saw this post, and read about the keyboard freezing up, which unbelievably began to do that very thing just after reading this. I was trying the Terminal command that was recommended to delete the local snapshots, and as I was typing the command it would freeze up. I executed the command and then restarted. All seems ok for now. Just have to remember to do that to avoid this issue. Hopefully Apple fixes this in a future update!

May 16, 2025 7:06 AM in response to dialabrain

dialabrain wrote:


Owl-53 wrote:

As my colleague @dialabrain 👍 has mentioned a Larger Internal Drive
Actually what I said was get a larger external drive.

So you did


By implications, is it being suggested to Install Sequoia to this External Drive and run the computer from the external ?


If so, may consider walking JNoel54 through this process and how this is done ?

May 17, 2025 5:00 AM in response to JNoel54

Thank you for the comeback 👍


We are pleased for you that the issue appears to have been resolved


Though and always a though


Not really sure about the purpose and usage of the "Priority " folder ( 36.12 GB )


I will have to look into this just later just because I am interested in knowing


The Attachments folders yes, usually associated with Email files attachments ( 19.49 GB ) to be exact


Thank you again for the followup and happy computing

May 17, 2025 5:22 AM in response to JNoel54

I did find something related to Priority Folder and its purpose


Judging from the Attachment folder (email attachments)


Priority Folder and Apple Intelligence in the Mail Application


Use Apple Intelligence in Mail on Mac


View Priority Messages in your inbox


Above seems related to Email files attachments ( 19.49 GB )


A bit of a guess but seems there is a correlation between the two ?



Jul 9, 2025 3:58 PM in response to JNoel54

Experiencing the same issue. I've just migrated to MacOS, after 30+ years of Windows, only to find this brand new M3 Ultra / 2TB / 256GB Mac Studio locking up every 5 minutes, making it pretty much unusable for my work.


I don't have Time Machine, or any APFS snapshots to delete, this is a fresh / default install, so none of the suggestions here helped.


Is this a common Mac thing...?

Jul 10, 2025 3:20 AM in response to YegorS

I remember that sinking feeling of having a new computer not working right but I want to tell you that nearly two months after starting this post, my computer runs like the day I bought it. I believe that following the suggestions from Apple support solved the problem and suggest that you contact them since your computer is new.



Jul 23, 2025 6:53 PM in response to Old Toad

I just bought a new mac and found out, after HOURS of screen shares with a mac "specialist", that you can no longer make a path for the itunes media folder (I have 3 TB of music) to an external Hard Drive. Seems you can only store it on the Mac OR from the cloud!!!! Sounds like the greed just keeps on greedin! Debating on bringing it back.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iMac M4 Freezing up after 15.5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.