I was attempting to update my iCloud storage from the $0.99 option to the $2.99 option and when I paid y’all took $4.99 out of my account but did not upgrade my storage plan. I would like to contact someone that can either tell me why that happened or to just give me the upgrade.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
One possibility is that the charge was for the storage and for something else combined in one billing. This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support
Requesting assistance with iCloud storage payment error
