What is the error when you want to start the backup?
You might want to try to backup using a pc or Mac instead
Back up iPhone using your Mac
You can save a backup of your iPhone on your Mac.
- Connect iPhone and your computer with a cable.
- In the Finder sidebar on your Mac, select your iPhone.
- To use the Finder to back up iPhone, macOS 10.15 or later is required. With earlier versions of macOS, use iTunes to back up iPhone.
- At the top of the Finder window, click General.
- Select “Back up all of the data on your iPhone to this Mac.”
- To encrypt your backup data and protect it with a password, select “Encrypt local backup.”
- Click Back Up Now.
Note: You can also connect iPhone to your computer wirelessly. See Sync your iPhone with other devices.
Back up iPhone using your Windows device
- Connect iPhone and your computer with a cable.
- In the iTunes app on your PC, click the iPhone button near the top left of the iTunes window.
- Click Summary.
- Click Back Up Now (below Backups).
- To encrypt your backups, select “Encrypt local backup,” type a password, then click Set Password.
To see the backups stored on your computer, choose Edit > Preferences, then click Devices. Encrypted backups have a lock icon in the list of backups.
Note: You can also connect iPhone to your computer wirelessly. See Sync your iPhone with other device