How do I resolve 'internal server error' when accessing a website on MacBook Air?

When trying to open a standard website which I use regularly, i et the message "internal server error, and there I stand...


Anybody who can advice me?



[Edited by Moderator]

MacBook Air 13″

Posted on May 3, 2025 8:18 AM

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May 3, 2025 9:17 AM in response to Nils1406

Hi,

Following methods could solve your issue.


An "Internal Server Error" (HTTP 500) in Safari on macOS usually means the website server is having a problem. It's not a problem with your Safari browser or your computer, but with the website you're trying to access. The error is a generic message, indicating something went wrong on the server-side, but not providing specific details. It's often a temporary issue with the website's code or resources. 


Here's how to troubleshoot:


1. Check the Website:

  • Try another browser:
  • If the error persists in Safari but not in another browser like Chrome or Firefox, it might be a Safari-specific issue. 
  • Contact the website:
  • If it's a specific website causing the error, reach out to their support team as it might be a server-side problem. 
  • Check if the site is down:
  • Use online tools or websites to check if the server is down or having problems. 

2. Troubleshoot Safari:

  • Clear Safari's Cache and Cookies: Go to Safari's Preferences > Privacy and clear your history, cache, and cookies. 
  • Disable "Prevent cross-site tracking": One suggestion is to disable this setting in Safari's Privacy settings. 
  • Check for Safari Extensions: Sometimes, extensions can interfere with website loading. Try temporarily disabling them or removing them to see if the issue persists. 
  • Restart your Mac: A simple reboot can sometimes fix temporary glitches. 
  • Update Safari: Ensure you're using the latest version of Safari. 
  • Check your network connection: A weak or unstable internet connection can sometimes cause problems. 
  • Check your time and date settings: Ensure your Mac's time and date settings are accurate. 
  • Change DNS settings: Another suggestion is to try changing your DNS settings. 
  • Safe Mode: If you suspect a third-party app or software is causing the issue, try booting your Mac in Safe Mode to test. 

3. If the problem persists:

  • Check server logs (if you are the website administrator): Server logs can provide more specific information about the error. 


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How do I resolve 'internal server error' when accessing a website on MacBook Air?

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