CR3 Previews Not Working in Finder After macOS 15.4 and 15.4.1 Updates

Hello,


After updating to macOS 15.4 (Sequoia), I’ve encountered an issue where RAW files in the CR3 format from my Canon camera no longer display previews in Finder. Both the thumbnail previews and the Quick Look feature (activated by pressing the spacebar) show a black rectangle instead of the image.


I hoped that updating to version 15.4.1 would resolve this problem, but unfortunately, the previews remain non-functional. This issue significantly hampers my workflow as a creative professional, making it challenging to sort and select photos efficiently.


I’ve attempted restarting my Mac, checking for system updates, and verifying security settings, but the problem persists.


I’ve noticed that other users are experiencing similar issues. For instance, on the TidBITS Talk forum, users report that Finder’s Quick Look displays a black rectangle for CR3 files, although the Preview app and Adobe applications can open them without issues. 


Similarly, a discussion on Reddit highlights that Canon RAW files appear blacked out in Preview or Quick Look on macOS Sequoia 15.4, affecting users’ workflows. 


On the Canon Community forum, users have reported that Preview is unable to open CR3 RAW files from the Canon R6 Mark II on macOS, indicating a broader compatibility issue. 


Has anyone else encountered this problem? Are there any known solutions or workarounds?



Thank you in advance for your assistance.


  • Model: MacBook Pro (14-inch, 2021)
  • Chip: Apple M1 Max
  • Memory: 32 GB
  • Storage: 2 TB
  • macOS: 15.4.1 (Sequoia)



MacBook Pro 14″

Posted on Apr 17, 2025 01:41 AM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2025 09:50 AM

The current solution/workaround in Sequoia 15.4.1 for cr2, cr3, nef files etc... if you are on a laptop (or modern Apple) xdr-type display, is to use the photography preset (or any apple display preset where the brightness is locked). Then quicklook works fine.

67 replies

Apr 26, 2025 03:22 PM in response to marten berkman

Hello,


I hope this response helps you resolve your issue. I am experiencing the same difficulty in QuickLooking my .cr3 files. Currently, I am compelled to manually open each .cr3 file using Lightroom.


The only solution I have discovered is to zoom in slightly while using QuickLook, and the image will be displayed. I trust this information is timely and helpful.

May 3, 2025 09:27 AM in response to mircin

I have the same problems with the same symptoms - CR3 files in column view in finder show as a black box. Changing the dimensions of the window makes the image appear but if you move away and return to the file it is a black box again.


Something that has not been mentioned before is that if the file is stored elsewhere, the problem does not seem to occur. I use Dropbox and .CR3 files that are only stored on Dropbox do not seem to be affected.


MacBook Air M2, macOS 15.4.1


May 6, 2025 01:51 PM in response to mircin

Adobe Bridge is my work-around for those with access but there is a way to view in Finder under the following conditions:


The preview pane in the last column of the Finder window does (VERY eventually) display a preview instead of a black box on my machine (specs to follow) IF the user manually rescales the finder window and releases the mouse-click. Upon releasing the mouse button, the preview of the .CR3 displays. Not satisfactory at all, but hopefully a breadcrumb for Apple Support ...


Machine Specs:

Model: Macbook Pro (16-inch, Nov 23)

Chip: M3 Max

Memory: 128 GB

Storage: 8 TB

macOS: 15.4.1

Jun 15, 2025 06:36 PM in response to mircin

I just ran into this same issue Cr3 files, from my Canon R5. I am running MacOS 15.5, MacBook Pro 13" M1. I found a workaround which is in Bridge, right click and open the file in Camera Raw from there I can open the file into Photoshop. (26.7.0). I downgraded Photoshop to 26.6 same issue. All my other files are fine at this point CR2, and Jpeg..

CR3 Previews Not Working in Finder After macOS 15.4 and 15.4.1 Updates

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.