Downloaded Nebula for fun and ended up confused about billing

I’m usually pretty cautious with apps, but I feel a bit confused and thought I'd share what happened with asknebula: horoscope & astrology. Maybe someone else ran into this?


I downloaded it out of curiosity - the whole astrology vibe seemed fun, and there was a $1 thing they offered. Cool, right? Except a few days later I saw a charge for something like $40, and I genuinely don’t remember agreeing to that. I double-checked my Apple subscriptions, but nothing was there. Tried to cancel - but the app’s "My plan" section just kept showing a loading animation. It never actually loads. I even tried emailing support, but didn’t get anything back. Also - and maybe this is just me - the report I got looked super generic? I asked a friend to try it with different details, and we got nearly the same thing. That kinda killed the "personal" vibe for me.

I’m not saying the app is bad or anything, but if you’re checking it out, just be careful and maybe take a few screenshots during the purchase process. I wish I had.

Anyway, just putting it out there in case it helps someone avoid unexpected charges like I got.

iPhone 16

Posted on Apr 9, 2025 5:36 AM

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5 replies

Apr 9, 2025 6:23 AM in response to aminamay005

Dispute the charge with the bank that issued your card. Most people are directed to their website from a Social Media post or website advertisement where the see the $1 offer. Agreeing to the offer signed them up for a free trial that becomes a subscription and you are then directed to download the app. You have the subscription already directly with the Developer whether you download the app or not. You should be able to cancel on the website since that is where the subscription was started.


You can also try this to cancel your web subscription for Nebula:

https://appnebula.co/cancel-subscription


More information about their subscriptions is available here:

https://appnebula.co/tech/subscription-terms


Here is there money back policy:

https://appnebula.co/tech/money-back-policy

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Downloaded Nebula for fun and ended up confused about billing

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