AirPods Pro Gen 2 Transparency Mode problem solved!

I bought AirPods Pro Gen 2 several years ago. After a few months the Transparency Mode would cut out and barely a difference from Noise Cancelling. I have had the AirPods replaced 4 times only to have the same issue recur within months. This led me to a deep dive on the AirPods Pro and the software and firmware. I have found a real solution to share with other owners and perhaps save Apple money on replacement AirPods. The fix is as follows:


AirPods Pro Gen2 Transparency Mode Fix


Settings 


Accessibility


Audio and Visual 


Headphones accommodations on


Do NOT use a Custom Audiogram


Under “Tune Audio For”:

   Click on “Balanced Tone”, “Vocal Range” and “Brightness” and push all sliders fully to the right. ( You can customize these a little ) At bottom of page select “Transparency Mode” and turn on

Turn on Custom Transparency Mode and slide  amplification fully to right

Then turn on Conversation Boost  


Periodically, you’ll need to swipe diagonally from top right of screen to access “Control Panel”, go to the top screen and select “Transplarency Mode” and “Conversation Boost” if the phone turns them off. Happens usually when  you are working with different apps or getting notifications 


Please share this with your tech staff and place on your forums.

 

Posted on Apr 2, 2025 12:31 PM

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Apr 6, 2025 05:22 AM in response to Doctorpee

The issue with the constant disconnection of transparency mode is related to the Apple Watch; the AirPods keep connecting to it, and there's no way to fix this. If you turn off Bluetooth on the Apple Watch, the transparency problem disappears. I have always used the method you described, but yesterday the watch updated, and now the method through the audiogram doesn't work. Now, to have transparency mode work properly, I have to forget about the Apple Watch. Thank you, Apple. All the problems with transparency mode started after the 18.2 update, where they added hearing aids for the US, but it seems they forgot to test it in countries where it is not available.

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AirPods Pro Gen 2 Transparency Mode problem solved!

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