How to resolve issues with Apple Trade in evaluation?

Sent iPad March 4th. Received message on March 29th that trade in was revised to $0.00 due to screen damage. Stated” LCD displays burn in damage/streaks/discoloration across screen.”

As I previously stated, I do not leave my screen on other than while using it. Other than that, it’s off because I am well aware of burnout from leaving one screen on for prolonged periods of time. I have no idea where the “streaks/discoloration comes from. The screen was bright and “streaks free” when I sent it in.

I contacted Apple the day I received the notice of refusal to honor trade in value. Was told Apple would contact me within 72 hours. And no, Apple has not returned the call.

I am going to reach out on my social media site to see if this has happened to others with the same issue as this.

I previously traded in a 4 year old iPad when I ordered the iPad Air 5 and received a very honest rebate from Apple. I had no reason to believe this 2 year old was any different as I know how to care for my electronics and it was 2 years younger! As I said, what happened to this iPad after it was received is a total mystery or a just plain scam. I spoke with “someone “ at Apple about it who said she would send my concern to someone else…but have not received any response back. Shocking, I know. I am so disappointed with Apple at this time.

I took your advice and reached back out to Apple. The person I spoke with expedited the investigation into my case and today I received the full trade in quote for my iPad! My faith in the company has been restored!