Camera is not working on social media

when i turned up applications like ig, messenger, snapchat or facetime my back camera isn’t working, but when i open a camera application is working without any problems. what it can be?

iPhone 15, iOS 18

Posted on Mar 23, 2025 04:09 AM

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Question marked as Top-ranking reply

Posted on Mar 29, 2025 09:39 AM

Make sure you device and third party apps are updated to latest versions. If that doesn’t resolve the issue, contact Apple Support.


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

6 replies
Question marked as Top-ranking reply

Mar 29, 2025 09:39 AM in response to livie148

Make sure you device and third party apps are updated to latest versions. If that doesn’t resolve the issue, contact Apple Support.


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

Mar 29, 2025 09:44 AM in response to xpavlyn

xpavlyn wrote:

when i turned up applications like ig, messenger, snapchat or facetime my back camera isn’t working, but when i open a camera application is working without any problems. what it can be?

Open Settings app. Look for and tap Privacy & Security. Look for and tap Camera and make sure you have turned on access to the camera for the apps you want to be able to use the camera.

Mar 23, 2025 04:43 AM in response to xpavlyn

Hello there! For this, you may go to the settings and search for camera permissions. Therefore may be several apps that you haven’t granted access to the camera like some other apps. The default apple camera app is unaffected as it has been granted access automatically without your knowledge.


If the issue still persist, feel free to reach out to me anytime. Thanks!

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Camera is not working on social media

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