App updating broken on 7th gen iPad since 18.3.2

Since iOS 18.3.2 the updating of apps is completely broken - i.e., the communication of the iPad with the Apple servers to find apps that have updates. Been broken for about 2 weeks.


Problem observed:

App store check for updated apps = "spinner"

My account - select "Apps" = "spinner"

App store - select "Arcade" = "cannot connect - retry"


Impact to customer: Unable to update any apps nor check list of apps under my account.


Hardware and software:

iPad: 7th gen, 128GB (96GB free)

iOS: 18.3.2


All iPad apps on the iPad work.

WiFi works fine - tested multiple access points


Actions taken:

  • cold restart (numerous times)
  • refreshed local router and cold started router and network interface
  • signed out and back in to app store (numerous times)


My other iPad Pro works just fine getting and updating apps. Both our iPhone 14s work 100% as well. It is ONLY this iPad 7th gen that the app store has a problem.



iPad, iPadOS 18

Posted on Mar 17, 2025 09:10 AM

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6 replies

Mar 23, 2025 06:25 AM in response to amundruu

Thanks for that. It means that the problem is NOT isolated to only my device.


Additional actions taken to see if I could clear the problem as recommended by Apple support:

  • Reset network settings back to factory defaults
  • Tried a different network (i.e. different location / router)


Still failure.


Update: I now have a support case open with Apple Support / Development regarding this issue and it has been escalated. They have taken a screen recording of the symptoms as well as various diagnostics (logs, traces, etc.) from my device.

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App updating broken on 7th gen iPad since 18.3.2

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