Duolingo attempted charge after no subscription reminder

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Level 1

6 points

Duolingo attempted charge after no subscription reminder

Hi, I signed up for a free trial of Duolingo and during the sign up process it said I would be notified two days before my trial ended. However, not only did they not notify me, they attempted a $100+ charge on my Apple account. My previous card expired so the payment did not go through. I use this app every day and I have notifications on for it. There are multiple reports from other Duolingo users of similar events. I am requesting that this charge be cancelled as there was no reminder. Thanks in advance!

iPhone 13, 18

Posted on Mar 4, 2025 11:15 PM

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Answer 1

mkw72 Author

Level 1

6 points

Mar 5, 2025 08:24 AM in response to sehar288

That’s not true. This is from the Duolingo website.

“Generally, all charges for in-app purchases are non-refundable, and there are no refunds or credits for partially-used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request.”

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Answer 2

mkw72 Author

Level 1

6 points

Mar 5, 2025 08:28 AM in response to sehar288

That’s not true. This is from the Duolingo website.

“Generally, all charges for in-app purchases are non-refundable, and there are no refunds or credits for partially-used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request.”

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Answer 3

sehar288

Level 1

12 points

Mar 5, 2025 06:56 AM in response to mkw72

You need to contact duo lingo to cancel the subscription. You should be able to do this in the app

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Duolingo attempted charge after no subscription reminder

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