Clicking bug introduced in Sonoma still not fixed

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Level 1

4 points

Clicking bug introduced in Sonoma still not fixed

I'm EXTREMELY angry with how Apple handles these things and I'm ready to throw every Apple device I have away and move to alternatives. This is inexcusable at this point.

Sonoma was released in September of 2023 and it brought forth an awful workflow hindering bug that has since been completely ignored. I know 100% this is a Sonoma issue as downgrading to Ventura shows no signs of the issue. I don't want debugging help, I've already done it all. Reinstalled Mac OS entirely, performed a DFU restore, talked to support and after at least 20+ phone calls back and forth the issue remains. The last thing I did was send the Macbook into Apple to be repaired with VERY clear instructions in the ticket that my support representative filled out and even left videos on the desktop and notes in the box detailing the issue. They sent my Macbook back after doing NOTHING to it and still exhibiting the issue I sent it in with.

I can no longer get in contact with the support person I previously talked to as my emails are either being lost or ignored and I dread having to explain this whole thing to another support person who will eventually lose contact with me again.

I recently bought a new keyboard with some cool features I was hoping to use only to find that the required software requires Mac OS 14+ and now I'm faced with the choice of whether to kill my productivity over a year old bug I've provided VERY clear simple steps for how to reproduce or just not use my keyboard at its full potential.

Someone please to explain to me how this is acceptable and how I get actual support with this year old issue: https://www.reddit.com/r/MacOS/comments/16tgy8e/intermittent_mouse_click_issues_after_sonoma/?sort=new

MacBook Pro (2021)

Posted on Feb 23, 2025 03:34 PM

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Answer 1

Feb 23, 2025 05:15 PM in response to bluewave41

You have not said what the issue is. You referred to a third party link that referenced peripheral issues with external mouse, etc. If this was a MacOS issue this help community would be flooded with posts from the millions of users.

Read this then post back with issue details and context: Writing an effective Apple Support Commun… - Apple Community

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Answer 2

bluewave41 Author

Level 1

4 points

Feb 23, 2025 05:37 PM in response to BobTheFisherman

I hope you realize how clueless you seem claiming that for every small Mac OS issue there will be MILLIONS of people complaining about it. Please, be serious here.

Clicking bug introduced in Sonoma still n… - Apple Community

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Answer 3

Feb 23, 2025 05:44 PM in response to bluewave41

bluewave41 wrote:

I hope you realize how clueless you seem claiming that for every small Mac OS issue there will be MILLIONS of people complaining about it. Please, be serious here.

Clicking bug introduced in Sonoma still n… - Apple Community

Sorry for trying to help understand and possibly reach a solution for this issue. I did not say there would be millions of complaints. I said there would be a flood of posts about the issue since there are millions of Mac users.

Best of luck, sorry this "clueless" user can not help understand the issue and possibly offer advice leading to a solution.

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Answer 4

Feb 23, 2025 07:36 PM in response to bluewave41

Another large thread of complaints: https://www.reddit.com/r/MacOS/comments/17p415c/macos_sonoma_mouse_hover_bug_most_annoying_update/?sort=new

Another thread of complaints: https://www.reddit.com/r/MacOS/comments/1ct0qyc/comment/l494rey/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1

A third already listed in the OP that is worth repeating: https://www.reddit.com/r/MacOS/comments/16tgy8e/intermittent_mouse_click_issues_after_sonoma/?sort=new

Fourth thread of complaints: https://www.reddit.com/r/MacOS/comments/170gzq4/sonoma_cursor_issue/

Mac rumours post about this bug: https://forums.macrumors.com/threads/macos-windows-focus-bug.2399922/

Yet another thread about the issue: https://www.reddit.com/r/MacOS/comments/1ezc10t/persistent_cursor_and_focus_issues_on_macos/

And another: https://www.reddit.com/r/MacOS/comments/1760est/anyone_else_getting_this_bug_on_sonoma_in_all_web/

Another: https://www.reddit.com/r/firefox/comments/170d4db/left_click_is_not_working_periodically_since_i/

A number of comments in Strange mouse click issue after updating … - Apple Community

mention this too.

If this doesn't convince you that this is a Mac OS bug I don't know what to tell you.

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Answer 5

bluewave41 Author

Level 1

4 points

Feb 23, 2025 06:01 PM in response to bluewave41

These are some of the worst forums I've ever had the misfortune of using. Can't delete own posts, can't edit my own stale comments... this is sad.

Ventura recording: https://mega.nz/file/FSdmCa5Y#VB-B93JBw40fY9pvJDu5ZKUvKOqh8adfPECJMRRQH7U

Sonoma recording: https://mega.nz/file/wOtTTC6S#rFNyWNDvihB0zjuY0toOk0qFL04DQLzC1fi00575f5Q

NO there are NO peripherals attached to this Mac.

YES this Mac is newly formatted.

YES this Mac has been DFU restored.

YES this video is old.

NO this is NOT fixed on 15.3.1.

NO I will not record another video on 15.3.1 that looks exactly the same as the ones I've already uploaded.

Place a browser side by side your desktop. Apple will only take you seriously if you can replicate it in Apple software. This happens in ALL software. Safari, Firefox, Visual Studio Code, take your pick.
Left click on your desktop
Right click inside the Safari or whatever program you're using
Left click outside the context window to close it
Left click again inside the window to focus it
Hover over any elements in your program. The mouse state will not change, clicking will cease to function in most programs. This behaviour remains until you left click your desktop again and click back into the program.

This has happened since September 2023 and still happens today. The remedy is to downgrade to Ventura which

does not exhibit this behaviour.

There are a number of complaints about this: https://www.reddit.com/r/MacOS/comments/16tgy8e/intermittent_mouse_click_issues_after_sonoma/?sort=new

Including myself who has also sent in my Mac as other commenters there have and have had it sent back with no action taken.

This is a Mac OS issue. I'd love for someone, ANYONE to prove me wrong but you won't be able to. I'm extremely confident in this.

I asked 3 available coworkers to verify this and we replicated it on another Mac M1, an M2 and an M3 max. They haven't run into this before as they don't use windows side by side like this When using multiple monitors this is significantly easier to run into if you forget that right clicking inside a different screen will temporarily destroy your workflow.

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Answer 6

bluewave41 Author

Level 1

4 points

Feb 23, 2025 05:05 PM in response to muguy

I'm not asking for debug help, I want someone to acknowledge that this is an issue. This is not a peripheral issue, it's not an issue with anything I'm doing. I've already confirmed beyond a reasonable doubt that this is a Mac OS issue that they refuse to address. If this was a peripheral issue it wouldn't have taken 20+ calls to Apple Support.

No solutions anyone can come up with will help. The only solution for this is reverting to a non affected OS such as Ventura which I've been forced to do. There are no peripherals attached to this Mac. No external drives no USB's, no mice, no keyboards, no external screens, nothing. It's a freshly reinstalled Mac right after a DFU restore has been performed.

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Answer 7

muguy

Level 10

90,182 points

Feb 23, 2025 04:50 PM in response to bluewave41

Perhaps it’s the peripheral. Contact the manufacturer for support.

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