iMac 2019, 27” 3.1 GHz Core i5 not booting mac OS

Hello,

I have a 2019 iMac, that it’s having some trouble booting.

It’s this one: iMac 2019, 27” 3.1 GHz Core i5 (I5-8600). The only difference is that I added 2x8GB Ram, totaling to 20GB Ram. It has the infamous 1TB fusion drive (1TB HDD with the SSD cache, 32GB I think).

It was turned on macOS, and I wasn’t doing anything. Last time I checked/looked at, it was on the password screen saver.

This iMac has macOS Sonoma installed, and also windows 10 Boot Camp in dual boot mode.

Some hours have passed, and then when I went to iMac, it was on Windows 10 recovery menu that asks for normal booting, or recovery options.

I rebooted the iMac, and selected with the option key, the macOS booting.

It showed the hardware problem menu, your computer will be restarted.

This is the third time this has happened, and this time seems worse.

The first time I solved this was by reinstalling. I was on Catalina and upgraded, installing from scratch to an external SSD, as advice on the internet. The problem went away despite always saying “If your Mac restarted because of a problem” I just clicked ok or launch or something and it booted.

This second time, I tried a lot of things, and in the last resort, I reinstalled with USB bootable installer, over to the mac OS Sonoma problematic (at the time) installation as a last resort, as I saw on a youtube video, waiting for no solution or in the best scenario, data loss.

It worked without data loss. I was amazed.


This third time, I tried everything as before. PRAM and SMC zap, different combinations of booting, nothing.

Tried apple diagnostics and SOMETIMES, says problem with the camera (don’t remember the code right now), and sometimes reports no problem at all.

The funny thing is, Windows 10 boots without a problem.


Having tried everything, here I go to reinstalling.



This time the problem is worse, as the installer boots. I am using the same mac OS Sonoma installer. It gives me the options, install, disk utility (I wanted to use this for first aid procedure), safari, etc.

As soon as I choose an option and click next, it goes black screen and reboots, apple logo and then your computer restarted because of a problem.

In the installer I tried going with the install option, the disk utility option and even launching the terminal, everything makes the computer reboot.


To rule out the USB pen drive problem and if the installer was new enough, I downloaded Mac OS Sonoma on another Mac, and created a new installer on a new USB drive. Nothing, same result, rebooting the computer.



Last time I checked Windows 10 was booting, so I would say the hard drive doesn’t have a problem. But I will try to boot into windows to see fan control options (diagnose fan controller issues), see temperatures, SMART values, etc.



I also want to try the CMD+V to try to see verbose mode and CMD+S to single mode.

I have never managed to invoke safe boot as it has several OS installed, I can’t launch the safe mode. How can I select the safe mode (shift key) when I am holding the option key, to select the operating system?



This has never happened to me before, rebooting in the installer, soon after choosing the first option.



Can someone help me? Thank you very much.

iMac 27″, macOS 14.7

Posted on Feb 18, 2025 03:23 AM

Reply
9 replies

Feb 18, 2025 02:25 PM in response to fmnamado

If you didn't get the additional RAM from either OWC (MacSales.com) or Crucial.com remove the additional RAM and see if it will boot and run normally.


If you can get up and running please download and run Etrecheck.  The free version is sufficient. Be sure to give it Full Disk Access.


Copy the report as shown in this animated screenshot



and use the Additional Text button to paste the report in your reply.



Then we can examine the report and see if we can determine the cause of the problem.





Feb 20, 2025 08:41 AM in response to Old Toad

Well, some updates.

I contacted local assistance that would charge just to inspect. That is the plan F at the moment. Last resort only.


I left the Mac off for some 2 days, disconnected from the AC Power.

Now it passed the first screen on the installer, I could get until disk utility.

I even got to try to install it, next next and then, reboot again


I wouldn't suspect of RAM but I tried, just in case.

I removed the 2x8GB Crucial and tried to boot from my OS drive and it booted without a problem.

Well, it kept saying the nagging "hardwre problem" that I could just clicked ignore, just after logging in.


So kudos to your instinct! Thenk you for your ideas and help regarding this.


So I made the Etrecheck test that I share here.


While my mac was down, I connected the external drive (where my OS resides) to another mac, and I found some odd things.

A small partition saying update.

I tried in that mac first aid is disk utility (at this time I though it wouldn't boot because a corrupted disk) and it just gave an error, couldn't repair.


Fast forwarding to today, just after loggin in, I tried the first aid repair, same problem, something about the hard drive.

It says to repair in recovery mode.


I assume it is refering to rebooting with CMD+R and recovery from the internet.


Woudl that be differente of reinstalling ovfer the operative system, on top of my OS drive?

I already done that in the past.


The system is working ATM, but can have some kind of system corrupted files that I want to heal right now.


What would be the better way of healing the filesystem, without deleting everything and startin over?

-Receovery mode? (please confirm if I am thinkng OK, would be booting of CMD+R)

-Reinstalling over the OS drive, as I have done in the past, without losing data.

-Other option?


Regarding to the RAM, I am still not sure if the problems are with the sticks or with the slots.

I am saying this because the first KIT I bought, had two slots and when I booted with two, the mac wouldn't boot (I don't remmeber the problem).

I got to unterstand that one of the two was corrupted.

I sent it to RMA and got a new kit.

But I cannot ignore that the problem might be in the slot and not in the sticks.

So I will try combinations of dimms and run REMBER to see if I can catch the problems.

If I can boot memtest86 in UEFI mode (I only tried with the BIOS mode version and coudln't boot), I will try that as it seems to me more scientific.


Can you please clarify how should I proceed in order to deal with the filesystem problem?

Thank you!

Feb 19, 2025 06:26 AM in response to fmnamado

If you didn't get the additional RAM from either OWC (MacSales.com) or Crucial.com remove the additional RAM and see if it will boot and run normally.


If you can get up and running please download and run Etrecheck.  The free version is sufficient. Be sure to give it Full Disk Access.


Copy the report as shown in this animated screenshot



and use the Additional Text button to paste the report in your reply.



Feb 18, 2025 05:05 AM in response to kaz-k

I may check on that, but it is since 2019 working.

And if it was a ram problem, probably wouldn't pass the apple logo, even the installer shouldn't boot.

I think they are 4+4+8+8GB from what I remember.


Besides memtest86 I know, what could you suggest to see if it is memory problem?

Shouldn't the apple diagnostics see that?

Would the verbose mode help?


Thank you.

Feb 19, 2025 06:18 AM in response to rkaufmann87

I will try the suggestion about the RAM, despite not being inclined to that.

That is because it was working without this kind of problem and windows boots just time.

And apple diagnostics suggests nothing about the ram.


But I will try to boot the installer without the RAM to see what happens.

In the meantime, this is the info of the RAM installed after the factory 4+4GB


I added this kit:

Crucial RAM 16GB (2x8GB) DDR4 2666MHz CL19 Kit de Memoria Mac CT2K8G4S266M

Crucial CT2K8G4S266M Kit de Memoria para Mac de 16 GB (8 GB x 2) (DDR4, 2666 MT/s, PC4-21300, CL19, Single Rank x 8, SODIMM, 260-Pines)


Will report back, thank you.


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iMac 2019, 27” 3.1 GHz Core i5 not booting mac OS

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