How can I request refund for cancelled iPhone purchase?

i bought the iphone today in wrong way and called to apple and they cancel my order but i used my amx and this kind of card is only for payment in france you couldn't return money, so i want to know is it possible to return the money in my main bank acound LCL ?

i uploaded my chat with amx suppport



[Re-Titled by Moderator]

iPhone 16 Pro

Posted on Feb 14, 2025 06:58 AM

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Question marked as Top-ranking reply

Posted on Feb 14, 2025 08:15 AM

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.



Hence, some of the following links which are relevant to your query may help you:


  1. Order & Transaction related information -->
    1. Order Status - Shopping Help
    2. Viewing & Changing Orders - Shopping Help
    3. Genius Bar Reservation and Apple Support Options - Apple
  2. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


2 replies
Question marked as Top-ranking reply

Feb 14, 2025 08:15 AM in response to nesa178

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.



Hence, some of the following links which are relevant to your query may help you:


  1. Order & Transaction related information -->
    1. Order Status - Shopping Help
    2. Viewing & Changing Orders - Shopping Help
    3. Genius Bar Reservation and Apple Support Options - Apple
  2. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


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How can I request refund for cancelled iPhone purchase?

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