Calls fail when receiving notifications on my iPhone after iOS 18.2 Update

I’m having an issue whenever I am on a call and I get a text message or notification that comes in the call fails and does not show up on a call log anymore. This has been going on since I updated to iOS 18.2.


[Re-Titled by Moderator]

iPhone 16 Pro

Posted on Jan 29, 2025 01:46 AM

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3 replies

Jan 29, 2025 05:42 AM in response to Alicharara

What Call? On an iPhone, you can make and receive various types of calls. Here are the different types:


  1. These are standard voice calls made over the cellular network. They utilize your carrier's voice network to connect you with other phone numbers. Allow phone calls on your iPad, iPod touch, and Mac
  2. FaceTime Audio allows you to make voice calls over Wi-Fi or cellular data using your internet connection. It provides higher audio quality compared to traditional cellular calls.
  3. FaceTime Video enables you to have video calls with other FaceTime users. It uses the front or rear camera on your iPhone to transmit live video during the call. Use FaceTime with your iPhone or iPad - Apple Support (IN)
  4. VoIP (Voice over Internet Protocol) calls use internet connectivity to make phone calls. Apps like Skype, WhatsApp, Viber, and Google Hangouts utilize this technology, allowing you to make voice and video calls over the Internet.
  5. Some carriers support Wi-Fi calling, which allows you to make and receive calls over a Wi-Fi network instead of relying solely on cellular coverage. This can be useful in areas with weak cellular reception. Make a call with Wi-Fi Calling - Apple Support (IN)
  6. The App Store offers numerous calling apps that utilize different technologies. These apps can provide additional features and options for making calls, such as international calling, call recording, and more.


It's important to note that the availability of certain call types may depend on your iPhone model, iOS version, and carrier.



Jan 29, 2025 05:42 AM in response to Alicharara

Alicharara wrote:

This has been going on since I updated to iOS 18.2.

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.



Remember, the right question often leads to the solution!



Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



Jan 29, 2025 05:42 AM in response to Alicharara

Text messages on iPhone can come in various formats and types, each with its features and purposes:

  1. Apple Platform (iPhone , iPad, and Mac)
    1. iMessage: This is Apple's proprietary messaging service, available only between Apple devices. iMessages are sent over Wi-Fi or cellular data, rather than traditional SMS networks. iMessage offers enhanced features such as read receipts, typing indicators, multimedia support (photos, videos, etc.), and end-to-end encryption for privacy. These messages appear in blue bubbles in the Messages app.
  2. Carrier (Cellular Service Provider)
    1. SMS (Short Message Service): SMS is the traditional text message format used on all mobile phones. It is limited to 160 characters and is sent over the cellular network. SMS does not require an internet connection, but it also lacks features like media sharing or real-time typing indicators. Messages sent via SMS appear in green bubbles on an iPhone.
    2. MMS (Multimedia Messaging Service): MMS allows users to send multimedia content, like images, videos, and audio, along with text messages. Unlike SMS, MMS requires a data connection. MMS messages also appear in green bubbles on iPhones, as they are sent over the cellular network instead of Apple's iMessage system.
    3. RCS (Rich Communication Services): RCS is a modern messaging protocol designed to replace SMS and MMS, offering features similar to iMessage, such as high-quality media sharing, read receipts, typing indicators, and more. It is supported by some Android phones and mobile carriers, though not yet universally available. RCS can be used in messaging apps that support it, but it is not natively integrated into Apple's Messages app at the moment.
  3. Third-Party Text Messaging Apps: Apart from iMessage, iPhone users can install and use various third-party messaging apps such as WhatsApp, Facebook Messenger, Telegram, Signal, and more. These apps typically use internet connections (Wi-Fi or data) to send messages and offer additional features like voice and video calls, group chats, file sharing, and security features (like end-to-end encryption). These messages are usually separate from iMessages and are managed within their own app.


Each of these types of messages may have different behaviors, settings, and limitations depending on the network, device, or app being used.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Calls fail when receiving notifications on my iPhone after iOS 18.2 Update

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