Spinning wheel while using Final Cut after every action. External drives only.

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Level 1

4 points

Spinning wheel while using Final Cut after every action. External drives only.

Would really appreciate a solution to this. I get the spinning wheel of death in Final Cut Pro after every action. This only happens working off Libraries on my externals drives. I'm not sure if an update caused this, but it happened suddenly, this wasn't a gradual decline in performance. It's been happening since December.

Working off desktop Libraries work fine.

It's a MacStudio 2022. M1 Ultra 64GB.

I've tested 4 separate drives. All with the exact same result. Testing all kinds of formatting.

I've tested these drives with FCP on other Macs and they all seem to be working just fine. So I don't believe anything is wring with the drives.

Ran computer/drive performance tests, everything seems fine.

I've done a full computer wipe and reset. Reinstalled FCP first. No Chrome, no plugins. Same spinning wheel result.

This is a company computer that runs off Jamf.

Our IT hasn't been able to figure out this issue yet. I spoke with Apple FCP support and they were stumped too. Could this be a Jamf issue?

One other company MacBook Pro had the same issue here too. Another MacBook Pro worked fine.

It's been a very confusing issue. We've ran out of ideas.

MacBook Pro 16″, macOS 15.1

Posted on Jan 16, 2025 1:59 PM

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Answer 1

Top-ranking reply

ORRIE

Level 1

14 points

Jan 16, 2025 9:58 PM in response to ken_104_g

Same exact problem here. Happened couple days ago. Someone else had this issue this week here. My IT couldn't figure it out as well.

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Answer 2

Jan 17, 2025 8:10 AM in response to ken_104_g

I am completely ignorant about Jamf and do not know how it works or what it does with your computer.

A simple test, if it is possible, would be to "disconnect" your Mac from Jamf and see whether it solves the issue.

You would at least know the culprit.

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Answer 3

Jan 17, 2025 8:30 AM in response to Luis Sequeira1

Crowdstrike Falcon was the issue! Had to figure out how to uninstall it as it's really locked down. This site had good instructions and you will need a key from your IT department. https://commons.lbl.gov/pages/viewpage.action?pageId=217300868

Next I am going to install a newer version of Falcon to see if the issue returns.

FYI - Using the Promise software for our external RAID DAS devices.

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Answer 4

Jan 17, 2025 7:33 AM in response to ken_104_g

I have three Mac Studios with this same issue that started just earlier this week. Here is my report:

EtreCheck Report

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Answer 5

Tom Wolsky

Level 10

152,141 points

Jan 17, 2025 3:13 AM in response to ORRIE

Do as Terry suggested.

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Answer 6

terryb

Level 4

2,784 points

Jan 17, 2025 8:40 AM in response to televisiontim

Great! Thanks for reporting back.

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Answer 7

terryb

Level 4

2,784 points

Jan 16, 2025 2:18 PM in response to ken_104_g

Run an etrecheck report from https://etrecheck.com after giving it Full Disk Access. Go to System Settings->Privacy & Security->Full Disk Access and enable Full Disk Access for etrecheck. Paste the report in your reply here using the "Additional text" button below.

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Answer 8

Jan 17, 2025 7:58 AM in response to televisiontim

I'd start by uninstalling crowdstrike; then if the problem persists, have a look at that Promise software - if I remember correctly, this is software for managing drives... perhaps related to using RAID. If you are not explicitly using it, it may be better to uninstall and see how things go.

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