Files app not opening files on iPhone

I rely on the files app for work but recently it just doesn't work. You can see files in the app but usually they just dont open. When they do eg showing file names or thumbnails they will not open. Really frustrating.


any ideas appreciated before I go to Android.




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Jan 16, 2025 04:07 AM

Reply
2 replies

Jan 16, 2025 04:11 AM in response to whatsupwithiphone

Where are the files in the Files App? On My iPhone or iCloud Drive?


Either you have logged out from iCloud Drive on your device or yet to Set up iCloud Drive on your iPhone.


If you had those files on other Cloud Drives (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc) Then please log into them before you can access those files on Files App.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Files app not opening files on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.