I can’t update my iPad air

I can’t update my iPad Air let me help to update the software we spend the money on your product what the use to buy apple products we can’t update.... I can’t download anything why

iPad Air, iOS 12

Posted on Jan 15, 2025 09:25 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2025 10:23 AM

...we spend the money on your product what the use to buy apple products we can’t update...


You are not addressing Apple here but other end users. If you wish an Apple employee to see your compaint, I invite you to use this feedback link:


Feedback - iPad - Apple


We are not Apple's complaint department.


FYI, the original iPad Air was discontinued almost 9 years ago.

2 replies
Question marked as Top-ranking reply

Jan 15, 2025 10:23 AM in response to sadiya1995

...we spend the money on your product what the use to buy apple products we can’t update...


You are not addressing Apple here but other end users. If you wish an Apple employee to see your compaint, I invite you to use this feedback link:


Feedback - iPad - Apple


We are not Apple's complaint department.


FYI, the original iPad Air was discontinued almost 9 years ago.

Jan 15, 2025 09:58 AM in response to sadiya1995

The first generation iPad Air can only be updated to iOS 12.5.7.


Apple ended major update support for the iPad Air1 in September 2019 - although this and similar models continued to receive occasional “point” security updates, the most recent being released January 2023. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU capabilities and available RAM) for newer versions of iOS/iPadOS.


Ultimately, all electronic devices and computers have a support lifespan - at the end of which they are likely to be technologically and technically obsolete.


Whether or not you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About


Not sure which iPad you have? Identify your iPad model.


As of 6 January 2025, here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:


32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi+Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi+Cellular)


64-bit devices

iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8.3

iPad5, iPad Pro (9.7"/12.9" 1st generation)* - iPadOS 16.7.10

iPad6, iPad Pro (10.5"/12.9" 2nd generation) - iPadOS 17.7.3

(*) obsolete


Newer models are all able to be updated to the current version - iPadOS 18.2.1

  • iPad Pro 13" (M4)
  • iPad Pro 12.9" (3rd generation and later)
  • iPad Pro 11" (1st generation and later + M4)
  • iPad Air (3rd generation and later + M2)
  • iPad (7th generation and later)
  • iPad mini (5th generation and later + A17 Pro)



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I can’t update my iPad air

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