How do I track a stolen iPhone when the passcode has been changed?

My phone was stolen. Whoever stole my phone knew the password code on my phone and changed it and now I can’t get into my new phone. I need to find my stolen phone I don’t know how.



[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Jan 14, 2025 09:12 AM

Reply
10 replies

Jan 14, 2025 09:17 AM in response to Blbhappy

That your old iPhone was stolen would not, or at least should not, affect any new phone. How exactly are you trying to get into your new phone and what is happening when you try?


As to finding your stolen iPhone, if you set up Find My on it before it was stolen, see:


If your iPhone or iPad was stolen - Apple Support


If you did not, then there's nothing you can do other than report it to the police.


Regards.

Jan 15, 2025 09:19 AM in response to Blbhappy

If Find My was turned off when the thief stole the phone, you cannot track the phone. In addition, this makes it easy for the thief or fence to reset the phone and "make your phone their own."


If "someone who knows" your passcode and/or Apple ID password gave the thief either of these things, then the thief also has the means to ransack your data. If you have not already done so, I would strongly suggest that you secure your Apple Account, especially if it has any backups or synchronized data that you hope to restore to your new phone.


If you think your Apple Account has been compromised - Apple Support

Jan 15, 2025 08:45 AM in response to Blbhappy

Is there anyway I can find the location of my phone. The location service was turned off when they stole it


Sorry, but there is no way to locate the phone.


The someone you know who gave them the passcode.....in effect gave them your phone and everything on your phone. That someone owes you a new phone.


Hopefully, you will not give anyone the passcode for your new phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I track a stolen iPhone when the passcode has been changed?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.