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User profile for user: hilde240
hilde240 Author
User level: Level 1
4 points

Unable to open .jpg, .png in my OneDrive

On my Mac, I am suddenly unable to open jpg and png-files stored in OneDrive.

If I try, the thumbnail changes to one of my private pictures (they are not stored in this area, it is a work area) Folders with certain Al-files are empty.


This isn't the problem on my office computer (PC) I can access all jpg and png files in OneDrive, and I can't see any changes on the thumbnails either. I can access the Al-files.

I spoke with Microsoft, but they said this would be an Apple-issue.

MacBook Air 13″, macOS 15.2

Posted on Jan 13, 2025 8:04 AM

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4 replies
User profile for user: hilde240
hilde240 Author
User level: Level 1
4 points

Jan 16, 2025 9:14 AM in response to Richard.Taylor

I dobbelclick on the file to open it. When I dobbelclick one of two things happens:


1) it doesn't open, and I get a warning message, saying (translated): The file.... could not open. The file might be damaged or is using a file format that Preview doesn't recognize.


2) it opens, but shows a different picture. And the thumbnail changes.


If I try to access the pictures from Powerpoint, I will either get a wrong picture, og no reaction at all.

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Unable to open .jpg, .png in my OneDrive

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