iPad Air 2 and iPad Pro external keyboards quit working simultaneously.

iPad Air 2 and iPad Pro. both worked perfectly and used the same iCloud and Dropbox. Air 2 has a Zagg keyboard with no on off switch and Pro has a Lenrich with on/off and connect buttons. I erased the Air 2 and set it up for wife with her iCloud etc. After that, the keyboards on neither iPads are working. Everything else works but Bluetooth will not connect the keyboards. Previously when both were in my name, both keyboards always were on automatically. Anyone have answers?

iPad Pro, iPadOS 16

Posted on Jan 8, 2025 11:01 PM

Reply
2 replies

Jan 9, 2025 08:42 AM in response to David M Brewer

Thanks for your reply. This one had me baffled but now I believe I'm on the right track.

I use an iPad Air 2, an iPad Pro, an iMac and a Desktop Pro. ICloud was set up originally on the Desktop Pro with the other three iClouds on the 'family sharing' plan. In addition I use Dropbox on all four. My wife also uses an iMac and the iCloud on that one is also on my original family sharing.

I decided to give her the iPad Air 2 so I erased it and set it up for her with all her info. Since her Apple ID was part of my family sharing it synced with the other four. This somehow made the external bluetooth ios keyboards on both iPads inoperable.

I hope I'm doing the right thing to correct this fiasco. Please advise if you or others disagree.

My iMac is where I've done most of my work so I'm starting there. I made a new folder and called it 'desktop items' and placed all the desktop into it. This removed everything from iCloud and placed it into my startup volume. I then went to iCloud and cancelled its inclusion in family sharing. Then I cancelled iCloud.

Then I made another new folder and called it 'dropbox items'. I opened Dropbox and transferred all the iCloud items into it.

Later I'll drag all the desktop items to the desktop and the dropbox items back into Dropbox.

On and on. I'll do this on all five machines. Then I'll go back to iCloud manager and sign on again without using their family sharing.

I'm hoping this will allow Bluetooth to work properly on both iPads so the keypads will work again. Any suggestions are very welcome.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Air 2 and iPad Pro external keyboards quit working simultaneously.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.