CapCut Export Issues on iPhone 16 Pro Max

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Level 1

14 points

CapCut Export Issues on iPhone 16 Pro Max

Hi everyone,

I'm experiencing an issue with the CapCut app on my iPhone 16 Pro Max. When I try to export 4K videos with high frame rates (60fps or higher), the app often freezes at around 80-90% or sometimes crashes entirely. I've tried clearing cache, reinstalling the app, and ensuring my iPhone has enough free storage (over 200GB available), but the problem persists.

Additionally, when the export does complete, the resulting video sometimes has random stutters or desync issues between audio and video.

Has anyone else faced similar problems? Could this be a compatibility issue with the A18 Bionic chip or iOS 19? Any advice or potential fixes would be greatly appreciated!

Thanks in advance!

Let me know if you'd like further refinements!

iPhone 16

Posted on Jan 6, 2025 01:01 AM

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Answer 1

Jan 6, 2025 01:04 AM in response to giggg

If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:

Identify the app developer.
Visit their website or app store listing.
Look for their contact information or support channels.
Clearly describe the issue you are facing.
Provide any necessary information they may need.
Follow their instructions and provide feedback.
Be patient and follow up if needed.

By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support

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Answer 2

giggg Author

Level 1

14 points

Jan 8, 2025 12:31 AM in response to SravanKrA

Thank you for your response! I appreciate the guidance on reaching out to the app developer. I’ll make sure to follow the steps you outlined to get in touch with CapCut’s support team. While I work on that, I was hoping to get input from the community here as well especially since the issue might involve compatibility between the CapCut app, and the iPhone 16 Pro Max or iOS 19. If others are facing similar problems, it could help identify whether this is a broader issue or something specific to my setup. Thanks again for your help!

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CapCut Export Issues on iPhone 16 Pro Max

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