Messages being recived two times, from phone number and Apple Account

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Level 1

5 points

Messages being recived two times, from phone number and Apple Account

My daughter got a phone for Christmas. Previously she used an iPod touch to text people. Now when she texts me or I text her, it comes up as her phone number and a separate message with her Apple email. I have checked the messages settings on both of our phones and both say send and receive from the phone number only. But it still comes to me as two messages- her email and her phone number. It’s driving me crazy.

[Re-Titled By Moderator]

Posted on Dec 30, 2024 6:39 PM

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Answer 1

ChrisJ4203

Level 10

236,075 points

Dec 30, 2024 7:11 PM in response to cwise0586

That is why you are receiving both. But, if she is using the same Apple ID for the iPhone, I don't believe it can be removed from iMessage. Maybe I can find out if that is an option.

This support document is all about removing your number from iMessage, not the Apple ID. I would say to contact Apple before you do anything. There has to be a way. Good luck.

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Answer 2

ChrisJ4203

Level 10

236,075 points

Dec 30, 2024 6:52 PM in response to cwise0586

Does she still have her iPod Touch? Did she sign out of it? If you go to Settings>Apps>Messages>Text Message Forwarding. Is it possible the iPod is listed there?

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