Messages being recived two times, from phone number and Apple Account

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Level 1

5 points

Messages being recived two times, from phone number and Apple Account

My daughter got a phone for Christmas. Previously she used an iPod touch to text people. Now when she texts me or I text her, it comes up as her phone number and a separate message with her Apple email. I have checked the messages settings on both of our phones and both say send and receive from the phone number only. But it still comes to me as two messages- her email and her phone number. It’s driving me crazy.

[Re-Titled By Moderator]

Posted on Dec 30, 2024 6:39 PM

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Answer 1

ChrisJ4203

Level 10

236,159 points

Dec 30, 2024 6:52 PM in response to cwise0586

Does she still have her iPod Touch? Did she sign out of it? If you go to Settings>Apps>Messages>Text Message Forwarding. Is it possible the iPod is listed there?

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Answer 2

ChrisJ4203

Level 10

236,159 points

Dec 30, 2024 6:57 PM in response to cwise0586

So it is not signed into the same Apple ID as your daughter's phone? Does the iPhone show that the email address is available to use for iMessage?

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Answer 3

ChrisJ4203

Level 10

236,159 points

Dec 30, 2024 7:11 PM in response to cwise0586

That is why you are receiving both. But, if she is using the same Apple ID for the iPhone, I don't believe it can be removed from iMessage. Maybe I can find out if that is an option.

This support document is all about removing your number from iMessage, not the Apple ID. I would say to contact Apple before you do anything. There has to be a way. Good luck.

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