battery dead can't charge
what do I do? I cleaned the port and changed charge cords
iPhone 13, iOS 18
what do I do? I cleaned the port and changed charge cords
iPhone 13, iOS 18
Here is Apple's support document about charging issues. If your iPhone or iPod touch won't charge - Apple Support
After following these steps if it still won't charge, contact Apple Support. Genius Bar Reservation and Apple Support Options - Apple
Read this support article for what to do if your iPhone or iPod touch won't charge - If your iPhone or iPod touch won't charge - Apple Support
Have you independently checked the cords? Is the outlet providing power? Is it just that the battery won't charge or is there no charging indicator?
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or:
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support
battery dead can't charge