Wipe and redo Setup on an iPad

Have just tried to Setup a new iPad Pro but it wants the password for my daughter’s Apple ID.

I have now deleted her from my Family Sharing and want to try a new Setup hoping it will ask for my ID.

Posted on Dec 26, 2024 02:35 AM

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Question marked as Top-ranking reply

Posted on Dec 26, 2024 04:33 AM

If the iPad was new - and no other devices were present during initial setup - the something else is going on. Perhaps you attempted to restore an existing iCloud backup during the initial setup?


You may need to seek assistance from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

7 replies
Question marked as Top-ranking reply

Dec 26, 2024 04:33 AM in response to jalay17

If the iPad was new - and no other devices were present during initial setup - the something else is going on. Perhaps you attempted to restore an existing iCloud backup during the initial setup?


You may need to seek assistance from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

Dec 26, 2024 03:21 AM in response to jalay17

As described, you will need to complete the setup using your daughter's AppleID. When the setup as concluded, you can properly erase the iPad - and start again.


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


When setting-up a new iPad (or iPhone), keep all other Apple devices away from the new device that is being set-up - unless the other device is being used to transfer its data/settings and credentials to the new device.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wipe and redo Setup on an iPad

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