Help with iMessage, FaceTime, and Phone Number Not Working on New iPhone

I recently received a new iPhone, but I’m having trouble with iMessage, FaceTime, and phone calls. My phone number shows up in the device details, but it’s not connecting. I can’t receive calls or messages on my new phone—everything still goes to my old phone instead.

Here’s the situation:

  • I set up my new phone first, but I didn’t receive the text confirmation from my carrier (Verizon) about the successful transfer of my phone number until after the setup was complete.
  • My mother also got a new phone around the same time, and hers is working fine. (but she set it up after the phone number confirmation from carrier)
  • I’ve already tried turning off and restarting iMessage and FaceTime on the new phone, but that hasn’t worked.

Would it be a bad idea to transfer the data from my new phone back to my old phone, reset the new phone, and then re-transfer everything? Or is there a better way to resolve this issue without having to go through that process?

I’d really appreciate any advice or solutions


Thanks


Leo

iPhone 16 Pro, iOS 18

Posted on Dec 24, 2024 08:06 PM

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Dec 24, 2024 08:53 PM in response to leojia22

After doing some more troubleshooting, Ive deactivated the cellular on my old phone (iPhone 13 Pro), and I can now make and receive calls on my new phone (iPhone 16 Pro). SMS messaging works when I text someone not on an Apple device (green text bubbles), but I am still unable to connect my number to FaceTime or iMessage. Despite having iMessage turned on, the small text below says: Turn on iMessage to try again, as well as "No Addresses" for the send and receive section (see attached image). When clicking into the send and receive view: It shows me two options to receive iMessages to and reply from, which includes: my phone number, and Apple ID email. The Apple ID email works, but I am unable to select my phone number.

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Help with iMessage, FaceTime, and Phone Number Not Working on New iPhone

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