iPhone keeps turning off and resetting

My phone turned off every time I’m using it. And it continues cutting off while I speak on the phone and reset itself.


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Dec 24, 2024 07:49 AM

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Question marked as Top-ranking reply

Posted on Dec 24, 2024 07:52 AM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 30 seconds.)


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


However......If the phone still turns off after a few tries.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

2 replies
Question marked as Top-ranking reply

Dec 24, 2024 07:52 AM in response to jeniflore

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 30 seconds.)


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


However......If the phone still turns off after a few tries.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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iPhone keeps turning off and resetting

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