Speaker rattles in 16 pro

williamback wrote:

We don’t have Genius Bar in Poland… they said to give it out to warranty, but as I noticed every phone have it I just posted it here to get the answer.

Sorry your story keeps changing, went from no answer from Genius bar to not having a genius bar in Poland, I just google that states there is in Poland.

williamback wrote:

So I went to the Apple Store and tested mine device together with 6 different 16 pro and 16 pro Max models. Whenever you are listening to an audio that’s a high note, like for example a FaceTime call or when you are speaking through a speaker the top speaker starts to rattle. It also occurs while listening to music when audio is above 60% and you are listening to some high notes - tested it on Ariana grande 7 rings official audio both YouTube and Apple Music. I tested every device in same conditions and it happened to them all. Is apple aware of that and working on a fix? It or they don’t care about their customers. Imagine spending more than 1000$ on a device and the construction flaw makes it worse than your 3 years old 13 pro…. 13 pro was a masterpiece. This 16 series is a joke to me. Thinking of swapping to another ecosystem.

IF you were at the Apple store why not ask the people at the Genius bar?

Why would you leave just to come right a post, when you can get the answer there?

Doesn't make sense.

Hello~ I guess I don’t understand…what did the Genius Bar actually tell you the issue was?

~Katana-San~

williamback wrote:

Did not get an answer there so I posted….

And what did they tell you at the Genius Bar?

Did you get an answer that you didn't like?

I don’t have a 16 Pro, but I do have a 16 Pro Max and my wife has a 15 Pro. I played Ariana Grande 7 Rings and we certainly didn’t hear any rattling. It sounds like music coming out of tiny speakers to us. No more, nothing less, but nothing out of the ordinary.

We then listened on a pair of HomePods first gen and the music had full tonal range and quality. It sounded nothing like the iPhones and that’s a good thing. I expect tiny speakers to have mediocre sound when compared to $350 USD speakers.

I don’t buy top end smartphones for their audio quality. It’s unrealistic to expect superb sound out of such small speakers. No offense, but I don’t think your expectations are reasonable. The top of the line Androids don’t sound as loud or as good as iPhones.

Turn any speaker up to 100% and it will distort. It’s possible earlier models may have been louder and Apple felt it was too loud for health and safety reasons.

The older iPhones would be running newer iOS and have their levels reduced as well.

If you want to pursue it further you’ll need to contact Apple Support. Best of luck and Happy Holidays!

Poland

00800 4411875

Choose your country or region - Official Apple Support

Why are you turning up the volume so loud? It would just be too loud for me. When I call someone it would be rare for the volume level to be above 50%.

Hello~ You said in your first sentence “So I went to the Apple Store and tested mine device together with 6 different 16 pro and 16 pro Max models.” I would caution you listening to anything at full volume as it could potentially lead to hearing loss.

~Katana-San~