Hello, I have bought some Apple products from Munich. I have bought them online and want to get tax refund from apple. When I try to send related documents for tax refund, I have an error ' the mail cannot be delivered to vat.refunds@apple.com'. How can I share the documents
Payment & VAT - Shopping Help - Business - Apple (DE)
VAT refund on exports (Google translated)
Customers who have purchased Apple products in Germany and had them delivered to an address in Germany can receive a VAT refund on exports of Apple computers. The following conditions apply to such a refund:
- The goods were not purchased for business purposes.
- The goods must be exported with the customer's personal luggage.
- The goods must be exported no later than the end of the third month following the month in which they were purchased.
- Proof of export must be retained and confirmed at customs.
- The customer must have permanent residence in a non-EU country and provide valid proof of this.
Unfortunately, it doesn’t detail the sending-in procedure of the required documents. If it were me, I would contact Apple Support staff for additional questions. Possibly you need a different email address now, or use some web form?
E- mail delivery to vat.refunds@apple.com
