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Hello, my friend Katarina forgot his Apple ID password. We’re following this instructions from iforgot.apple.com
he didn’t have any device signed into his Apple ID
I get this: anyway, he went to click can’t use any options and it went to this screen saying he has to send a code to his trusted phone number:
What to do? He’s currently locked out. He needs his Apple ID now
[Edited by Moderator]
iPhone X
Click on this link to read what to do if you don’t know your Apple ID password --> If you forgot your Apple Account password - Apple Support
If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. The below is based on the section "About trusted phone numbers and trusted devices" in the article Two-factor authentication for Apple Account - Apple Support
To see, add, or change your trusted phone numbers use one of these methods:
● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Sign-In & Security. Tap Two-Factor Authentication, tap Edit (above the list of trusted phone numbers), then enter your device passcode when prompted. Add or remove the number, then tap Done.
● On a Mac computer choose Apple menu > System Settings (or System Preferences), then click your name (or Apple ID). Click Sign-In & Security, then add or remove a trusted phone number.
● Using a web browser:
1) Go to https://account.apple.com and sign in.
2) Follow Account Security options until you find one letting you change trusted numbers,
3) Click "+" to add a new number (you may be required to verify this number).
4) If you wish to remove an old number, click "-" next to the number.
Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple Account on iPhone - Apple Support
If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.
In a situation where a non-functioning device with cellular service was the only trusted number, transfer the cellular service to another device so you can receive a verification code on the other device instead.
If you can’t sign in, get access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple Account password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: iCloud account recovery with new phone nu… - Apple Community
You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).
You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple Account - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.
My friend forgot their Apple Account password
