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MacBook Pro 16" M4 - keyboard issue when logging on only. how do I disable the password function to overcome this.

I purchased my new MacBook Pro 16" M4 chip - got it 1 week ago. it has always had an issue signing in using t the keypad on the laptop, but when I use an external keyboard it is fine.

its only when I log in to start the computer too, its very strange.

Can I disable the password function or change the password so I don't keep hitting this issue. it's only on letter O & number 8 both of which I use for the log in. any suggestions?





MacBook Pro 16″, macOS 15.1

Posted on Nov 20, 2024 11:10 PM

Reply
4 replies

Nov 21, 2024 8:14 AM in response to BubblesGoulburn

make certain those keys are working as designed, by looking at them with Keyboard Viewer:


Use the Keyboard Viewer on Mac - Apple Support


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if you bought DIRECT from Apple, not through a Reseller of any description, you have a strict 14-days from receipt for full-value return/exchange for any reason. After that, it's a repair.


Nov 23, 2024 10:44 AM in response to BubblesGoulburn

I have the exact same issue trying to log into my week old M4 Pro MacBook Pro 16". I don't use the letter O but I do use the number 8 as the 2nd character when logging in.


First character works fine, 2nd character is the # 8 and when I press the 8 key NOTHING happens and I can't get past it. Obviously the fact that I can use the number 8 while describing my issue means the 8 key works just fine.


I have to sometimes reboot 2 or 3 times to get the 8 to input properly and while I'm finishing the login password I get the Mouse Keys flash screen pop up and then disappear. I don't have a wireless mouse paired or enabled but when I query Mouse Keys I can't find a setting that looks like it would disable this irrelevant flash screen.

MacBook Pro 16" M4 - keyboard issue when logging on only. how do I disable the password function to overcome this.

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