Couldn't complete setting up my old watch with my new phone.

Question

Level 1

4 points

Couldn't complete setting up my old watch with my new phone.

Half way through pairing my old watch to my new phone, I get: "Couldn't set up your Apple Watch. Setting up your apple watch requires the latest account security. With an option to upgrade it. Then I get: "Setting up Apple Watch Cannot be set up" "This feature requires two-factor authentication. The Apple Account (Mine) does not support two-factor authenitication.

IOS on phone is up to date - oops 18.1.1 is now available

Two Factor is on in my apple account

Rebooted and reloaded too much to count. Updating the IOS now and will try again

iPhone 15, iOS 18

Posted on Nov 19, 2024 6:36 PM

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Answer 1

Jan 13, 2025 7:57 AM in response to WonkaNY

So can you please explain how did you resolve it, I am getting the same message .

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Answer 2

WonkaNY Author

Level 1

4 points

Dec 20, 2024 2:07 PM in response to WonkaNY

After many hours and help from two excellent Apple support tech: the problem was a conflict in my mail accounts on the phone.

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Answer 3

mrtruji

Level 1

8 points

Jan 16, 2025 3:56 PM in response to ShadySamir

This is a frustrating bug because the issue has nothing to do with two factor authentication. My mom's icloud account had two factor working just fine. Based on WonkaNY's mention of mail accounts I took a look at mailboxes configured on my mom's phone and saw she had accidentally added the icloud account twice in the apple mail app. I deleted the duplicate and retried the apple watch pair/configuration which finally worked.

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Answer 4

WonkaNY Author

Level 1

4 points

Nov 19, 2024 6:45 PM in response to WonkaNY

Upgrading to 18.1.1 did not help.

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Couldn't complete setting up my old watch with my new phone.

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