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I cannot get product videos to play while using the Amazon app on my iPad. I get a CS2 error code. I have deleted the app, powered down my iPad, restarted in, reloaded the app and it still doesn’t work.
I review the same product on my iPhone 15 and the video plays just fine. Why won’t it play on my iPad.
Both devices are up to date and using the latest IO software.
[Re-Titled by Moderator]
iPad Pro, iPadOS 17
I have the same problem with two iPads all of a sudden. I found that if you sign out, and then open up prime from your browser without signing in, it will work….but it sucks having to do this
I have the same problem with two iPads all of a sudden. I found that if you sign out, and then open up prime from your browser without signing in, it will work….but it sucks having to do this
I haven’t gone back through to read anymore comments so this may be a duplicate. While I am still having this issue on the app itself on the iPad, if I go to my account via a browser, the video works.
i know this isn’t the answer, just thought I’d share.
I have exactly the same issue. Works fine on my iPhone 14 but not on my iPad and I get the CS2 error code. Any suggestions please
Amazon has updated their Video Prime app 18 times in the last 2 months, since iOS 18 released. That a new release every 3 days a new version and every release says bug fixes. Have you read any of the reviews? Amazon doesn’t really care or they’d really fix their app and provide the service Prime users pay for.
Im saying this as a former long time Prime subscriber. I got feed up with their services, poor customer experience, price increases and moved on.
My personal experience says keep downloading their new bug fixed app every 3 days or move on and find a better service. Your mileage may vary.
What did Amazons support team say when you contacted them about the issue?
Amazon claims it’s an Apple issue not their issue.
I deleted the app and reinstalled it…now everything is working fine. IOS 18.1.1, iPad Pro
It only worked when I wasn’t signed in…but when I signed in, I got the “CS2” error.
Doesn’t sound like a Apple problem 🤨
Why is the Amazon app video not playing on my iPad?
