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unable to accept new icloud terms and conditions iPadOS 16.7.10

New iCloud Terms and Conditions message says I must accept new terms etc. I click continue and get Cannot Complete Action message stating “This action cannot be completed at this time.” Only option is to click OK. Restarting iPad changes nothing. iPad 5th generation; iPadOS 16.7.10.

iPad, iPadOS 16

Posted on Nov 11, 2024 6:30 AM

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Question marked as Top-ranking reply

Posted on Nov 11, 2024 10:45 PM

Same issue with my iPhone 14 on iOS 17.6.1. No matter what I do, I always get the message that the action cannot be completed at this time.

140 replies

Nov 15, 2024 6:53 AM in response to Sticky-Icky

Since we don't know what device you are using nor the iOS either for the iPad or iPhone, it is hard to say what to do. If it's a iPhone that can be updated to 18.1 then do that. Apple doesn't seem to care about this bug nor that people can not connect to iCloud because the can not accept the T & C. If you can not get around it Contact Apple.


Official Apple Support


Nov 15, 2024 10:43 AM in response to aoshi32

That seems a lot of work. Many times when I log in, I get the message that the login can’t be recognised, No I haven’t forgotten it. I make note of when I last used it. So that’s why I say the suggestion seems like a lot of work because you have to go through the tedious process of resetting it. W hats going to happen if we ‘can’t’ the terms? Thanks for the suggestion though.

Nov 16, 2024 8:58 PM in response to GaryL_A

I’ve been trawling through this post as I was having all the same issues. I upgraded to 17.7.10 and still nothing. I tried to upgrade online - still nothing.


then I went back and saw that I could upgrade to the 18 version on my iPad Pro.


That’s finally worked.


Very frustrating process though and if your device doesn’t support the 18 version - I’m not sure what would work.


But if you CAN upgrade to the 18 - try it.

Nov 18, 2024 8:37 AM in response to Cryptoaddict

As several people such as myself have said, we do NOT want to upgrade to IOS 18. It has AI built in. It is a quantum leap in surveillance of you and your entire house or surroundings when using it. Which is why this is happening for the FIRST time in the history of apple and they are NOT fixing it. It is to FORCE us all to update or our phones are near useless if you need icloud. I refuse to upgrade. It is the final straw for me. I am SO glad it I didn't buy one of the new iphones now that I see just what a bad apple, apple is. For the first time since the iphone 3g I am changing over the android. This is the straw that broke the camels back. Elon REALLY needs to get in the phone making business.

Nov 20, 2024 9:20 AM in response to tcschenks

Thank you for checking into this! Very appreciated!

I know my phone isn’t syncing but my iPad does with iCloud. This is a significant problem for me. My devices are older, iphone 11 and laptop is 2011.

I can’t update the laptop without losing almost everything. I updated my husband’s and lost so so much data. I don't get everything back from Time Machine saved externally.

When I checked with Apple about this the response was ‘it is voluntary to update OS’, yet now it is a hostage/blackmail situation.


BTW 2011 laptop is a workhorse and I regret getting the 2016.

unable to accept new icloud terms and conditions iPadOS 16.7.10

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