unable to accept new icloud terms and conditions iPadOS 16.7.10

New iCloud Terms and Conditions message says I must accept new terms etc. I click continue and get Cannot Complete Action message stating “This action cannot be completed at this time.” Only option is to click OK. Restarting iPad changes nothing. iPad 5th generation; iPadOS 16.7.10.

iPad, iPadOS 16

Posted on Nov 11, 2024 6:30 AM

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Posted on Nov 11, 2024 10:45 PM

Same issue with my iPhone 14 on iOS 17.6.1. No matter what I do, I always get the message that the action cannot be completed at this time.

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Nov 13, 2024 7:02 AM in response to tinypalace

iPhone 8 can’t be updated beyond iOS 16…so hmm is this apples way of pressuring folx to upgrade? (Which I really don’t want to do—I have chargers/case for iPhone 8 and it’s plenty for me. But I do not want to lose my notes either and they’re starting to malfunction…

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Nov 13, 2024 8:24 PM in response to GaryL_A

You can accept the new icloud terms and conditions via web. After logging into iCloud web, it will automatically pop up the icloud terms and conditions, then click to accepe. It will be normal after that! More detailed methods are mentioned in this blog, I followed the tutorial and it did help me solve the issue successfully.


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Nov 15, 2024 12:48 PM in response to AlWeir

Thanks but your repeated responses to ‘contact Apple’ are not at all helpful.


Apple should be providing proactive advice / hotfixes to affected users given the scope of the issue and the potentially serious (legal) implications of locking users out of their cloud storage.


It is not the responsibility of individual users to go out of their way to all contact support in the slim hope of getting advice, when Apple has all the information they need in this thread. It is the mega-corporation’s responsibility to maintain their services to a working standard and, failing that, to provide PROACTIVE advice and support when their services fail.


TLDR: contact Apple Support.


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Nov 13, 2024 9:42 AM in response to GaryL_A

Update on my situation.


Despite the notices saying that in order to use iCloud I need to agree to the new terms and conditions, which I still can't do, my iPad continues to sync with iCloud. Since I started getting these notices, I've experienced no change if functionality and have lost no data. I just need to know how to stop these notices without changing any other settings.

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unable to accept new icloud terms and conditions iPadOS 16.7.10

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