Apple TV not Updating "up next."

one of my Apple TVs appears to not be recognizing that I have watched any show or movie. I have tried everything from restart to a complete reset. It appears to work for one show after I unplug it but then back to not working.

Verify that ‘Use Play History’ is still set to active in the settings on the playback device.

Adjust Apple TV app settings on the Apple TV box - Apple Support

Else try signing out of your account for Store services, on the Apple TV box, then immediately sign in again, to refresh the account properties. Then try again.

If the issue persists after that, then please contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

It is. Have even tried to turn off and back on with no success.

Suggested remedies not working.

Please tell us what you have tried, so that we can suggest different strategies.

Then as a next step, please contact an expert from the Apple Support staff.