AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

In my case. I had to turn on iCloud in the Heath app and enter all my data such as birth date height with etc. apple help said it need to know I was over 18 even though you answer f that question when you start the hearing test.

it worked for me.

however I had already hanged a few settings and done the things that were posted somewhere else. Like reset phone and air pods and turn on headphones in setting etc

if you call the Apple Store and get to help they should be aware of the issue and the fix

Here's a link to an article on macobserver.com that addresses this problem directly with some suggestions that I haven't seen mentioned in the community postings in this thread. I managed finally managed to get my test to complete using their suggestion to turn noise cancellation on. But there are other ideas presented to try, too.

I hope this helps at least some of the people who have posted here to be able to use the hearing aid capabilities. In my case, I can now hear the difference between when the hearing assistance feature is turned on and off.

Link to macobserver.com article about the AirPods Pro 2 hearing test not working

I have the same. Even sat in a small closet like room with no external noise.

So I am wondering why Apple released this when it is clearly not ready, causing a lot of wasted time and frustration for its customers who have a hearing impariment/disabiltiy...

When will this be fixed? Any updates?

Same here. Tried 8 times now. 3 different sets of AirPods Pro 2 in completely quiet rooms. Gets through the left ear and do the right ear and right at the end get Unable to Classify.

Yes, still does not work. It is not a noise problem.

I have tried 6 times in different rooms perfectly quiet. Still unable to complete the hearing test

Very disappointed! Ready to return mine! Received Friday and have tried 7 - 8 times. This is a miss for Apple.

So I am reading all these posts about the same issue and I have yet to read any response from Apple. Am I missing something?

Same issue. I’ve done the test about 10 times in various rooms. Always fails at the end of the second ear. I’ve even tried it with high quality shooting over ear protection over the top of the AirPods. Literally sounded like I was in a vacuum could barely hear my own breathing. Still failed. Must be a bug.

Same problem, tried quite a few times. Passed the left a few times, but never both. I just tried several times more, its the middle of the night, there is absolutely no noise except me breathing, which is kind of a requirement. This is a great idea, but at this point it does not seem to work.

OK, same here. Current Firmware 7B19 on AirPods Pro 2 on OS 18.1. Tried several times on my iPhone 13 and my brand new iPad Pro in an inner closet of the master bathroom with doors closed. Prechecks before all tests were green lighted. I tried different ear tips - all were properly sealed and tested OK. I tried with noise cancellation on. The test runs to end on the left ear and then ends with the "Unable to Classify" message. Always that, nothing else.

The servers being overwhelmed is definitely a possibility. I’d considered that as well. Another I haven’t tested is if they are also using the phone mic for background noise testing. Although I’ve seen it kick out immediately when things actually get noisy. So it would still be weird that it waits until everything is completed to fail. Which makes me think it’s a sever communication issue. However I’m going to try testing with my phone on a table instead of holding it, on the premise that rustling over the mic on the phone with my other hand could be the errant noise.

Ditto. In an absolutely silent cabin in the hills of Big Sur. Many attempts with the same too much noise response. Tried putting full over-the-ears cushioned headphones on over the AirPods to no avail.

UPDATE PLEASE!