How do I cancel my Hint app subscription?

I need to cancel the hint app. I thought it was a free trial for 7 days but it charged my charge card. I don’t want the app and don’t want to keep getting charged monthly. I’ve tried canceling with their cancel bot but nothing seems to work. Please help!



[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Oct 24, 2024 04:17 PM

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Question marked as Top-ranking reply

Posted on Dec 20, 2024 06:47 AM

VKNU wrote:

I am unable to reinstall the Hint App on my phone to cancel the subscription earlier had it in my iPhone. So Apple needs to provide the way forward.

You don't need to install the Hint App to cancel the subscription. It is most likely that you signed up for the subscription on their website through a link that was clicked. Yes, they do also have an app, but the website subscriptions are cancelled on the website. With any website subscriptions, it bypasses Apple's ability to cancel it. Hint has this information for cancelling the subscription using their chatbot, it is not done through their app.

https://help.hint.app/hc/hint-help-center/articles/1722517688-how-do-i-cancel-my-subscription


More information is available here about their subscriptions:

https://help.hint.app/hc/hint-help-center/en/categories/subscription-and-billing


If you need further help from Hint Support:

https://help.hint.app/hc/hint-help-center/articles/1722517846-get-help-from-hint-support

6 replies
Question marked as Top-ranking reply

Dec 20, 2024 06:47 AM in response to VKNU

VKNU wrote:

I am unable to reinstall the Hint App on my phone to cancel the subscription earlier had it in my iPhone. So Apple needs to provide the way forward.

You don't need to install the Hint App to cancel the subscription. It is most likely that you signed up for the subscription on their website through a link that was clicked. Yes, they do also have an app, but the website subscriptions are cancelled on the website. With any website subscriptions, it bypasses Apple's ability to cancel it. Hint has this information for cancelling the subscription using their chatbot, it is not done through their app.

https://help.hint.app/hc/hint-help-center/articles/1722517688-how-do-i-cancel-my-subscription


More information is available here about their subscriptions:

https://help.hint.app/hc/hint-help-center/en/categories/subscription-and-billing


If you need further help from Hint Support:

https://help.hint.app/hc/hint-help-center/articles/1722517846-get-help-from-hint-support

Oct 24, 2024 04:25 PM in response to VickieSue25

It will depend on where you started the free trial. If you started the free trial iwith an in-app purchase, then it is managed by Apple and easily cancelled.

If you want to cancel a subscription from Apple - Apple Support


What is more likely is that you arrived on their website first, which is common when using a link from a Social media site or Website advertisement. In this case you have to cancel the subscription with the developer, because that has bypassed Apple's ability to manage the subscription. The Hint website does provide this information for cancelling:

https://help.hint.app/hc/hint-help-center/articles/1722517688-how-do-i-cancel-my-subscription


More questions about their subscriptions are available here:

https://help.hint.app/hc/hint-help-center/en/categories/subscription-and-billing


Their help seems to be limited to their Chatbot:

https://help.hint.app/hc/hint-help-center/articles/1722517846-get-help-from-hint-support


Nov 21, 2024 12:17 PM in response to latonya95

latonya95 wrote:

I didn’t authorize this so please cancel this app & pay me back for any charges that has anything to do with this app

Review the links that have already been provided. How you arrived at the subscription is going to determine how you cancel it. In most cases, users find themselves there by following a link on a Social Media post or website where they are signing up for the subscription directly with the developer and bypasses Apple's ability to manage the subscription. Apple is only able to manage a subscription when using an in-app purchase after downloading the app. In any case, you can find all relevant links in this post.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I cancel my Hint app subscription?

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