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I am trying to erase my iphone 11 but it won't let me log out of apple id. It says, enter the Apple ID password for xxx to turn off Find my iphone. When I enter the password it thinks for awhile and then gives me this error message: Verification failed, The operation couldn't be completed (AK Authentication error error 7005)
iPhone 16, iOS 18
For a generic, numeric, unknown "error”, or simply unhelpful messages, I suggest you contact Apple.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support
Trying to erase iphone 11 but won't let me log out
